Please note that we will be closed for the Labor Day holiday. We will be returning on Tuesday (9/5).
Please note that beginning on September 1st through January 31st we will be switching to our off-season operating schedule. Our days of operation will be Monday-Thursday. We will be off on Friday during this time.
We will be closed on the 4th of July.
Happy Independence Day!
The compostable cups are now available to order on the website.
Effective February 1st 2023, the free shipping incentive program will no longer be offered. We apologize for any inconvenience. The website will offer shipping services for LTL Freight Services and UPS Ground Freight pricing on volume shipments (multiple packages). You can find these rates located on the checkout screen for orders that qualify for these shipping rates. Please feel free to contact us for further information regarding shipping methods.
The printed napkins are no longer available. We apologize for any inconvenience.
Please note that we currently do not have coffee flavoring available at this time to order. We apologize for any inconvenience.
Note that UPS Ground Freight rates are available on orders that meet the multiple package qualifier. This option is a freight rating system on UPS Ground shipments that provides a more economical price. The order still ships like regular UPS Ground parcel packages but may have a lower price to help save money on shipping costs.
Please note that effective on March 31 2022, all menus will be changed to a 2-year retention policy. Any custom menus on the website will expire after 2-years from order date going forward. You can download a copy of your menus before they expire to retain a personal copy.
Be sure to check out our new training course videos located in the resources section of the web site. This section will provide a lot of new information and videos for making the best Tropical Sno.
We now have an eCheck payment option available on checkout. This payment method is fast and secure, and will allow you to be able to pay directly from your bank account. You will need your routing and account number.
Due to recent changes in the sales tax laws we may be required to start collecting sales tax on purchases made by our customers. This is based on state requirements and can vary by state. Many of the products that we sell are then resold by the Dealer. These products can be exempted from sales tax on the purchase based on resale exemption.
If you are registered in your state with a sales tax resale number you can submit a signed exemption certificate with your sales tax number that will allow you to claim an exemption on the products that you purchase. It is important for us to obtain this certificate information from you in order for your account to remain exempt on your purchases.
You can download a copy of a uniform sales exemption certificate using this link. Uniform Sales Exemption Certificate . If your state is not listed on the form you would be required to submit the certificate designated by your state. Please refer to your local state tax departments for further information.
You can return the signed form to us either by mail, fax or email.
Pioneer Family Brands 4325 W. 1980 S., Suite A Salt Lake City, UT 84104-4820 Email: firstname.lastname@example.org Fax: (801) 523-3815
We have sold out of the last packets of Honeydew Melon. At this time it has been discontinued.
We receive phone calls frequently of customers looking for Tropical Sno businesses open in their area. Sadly some of the locations are not being updated on the web site and customers end up discouraged in not knowing if the Tropical Sno is open or closed. Please make sure to keep your locations updated as you may be missing out on potential customers and sales.
Unfortunately Huckleberry is no longer available. We had hoped to produce Huckleberry in the new containers but a key part of the flavoring is no longer available. We apologize for this inconvenience.
Stay tuned for an announcement of some new flavors that we are excited about releasing. More information will be provided next month.
We have started packaging some of the Tropical Sno flavoring into new containers. The flavors will be transitioned into a 5 gallon and 10 gallon container for each flavor. This should improve upon the quality of packaging for the flavors. This process though will occur over time. We will show the flavors in the store as they become available. If you do not see the flavor in the store then it isn’t yet available for purchasing in the new containers. Some of the flavors will still have quantities available in the film packets, and those will be available until they are sold out.
If you have questions you are welcome to contact your account representative or customer service for more information.
Changes have been made to the online shopping. To improve performance, the shopping categories have been changed so that you can update items by the category groups. Before, each item would be added individually. With the new change, you will be able to enter the quantity of the items you would like for a category group, and then add those items at one time to the cart. This should help with the shopping experience, and specifically when ordering a list of flavors. You can still choose a layout grid if you would prefer to add the items one at a time.
Please let us know if you have any questions or comments.
We are excited to announce that our new color changing spoons are finally here. These spoons are exclusive to Tropical Sno Dealers. The spoons is 7″ in length and have Tropical Sno on the handle. Each case will have 2,000 spoons and will have 4 colors, 500 spoons of each color.
For more information be sure to click on this link.
Color Changing Spoons 7″, Tropical Sno
This is a good time to remind our dealers that the volume of orders will increase over the next few months. We will do our best to process as many orders as we can each business day. Depending on the size and quantity of orders received, it can take 1-3 business days to process orders. When placing your order, please allow enough time for processing to ensure that your items will arrive to your location before needed.
Our website now offers a fantastic locator for fans, community, or tourists who might be in search of a Tropical Sno location near them. Be sure to add your location or event details to the “My location” section of the Dealer Assistance Center dashboard.