Terms and Conditions

Last updated 03/16/2026

Welcome to the websites operated by Pioneer Family Brands, Inc (“Company,” “we,” “us,” or “our“), including https://www.tropicalsno.com/ and https://www.iceshavers.com/ (collectively, the “Sites“). By accessing or using our Sites and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Sites.

  1. USE OF OUR SITES

You may use our Sites for lawful purposes only. You agree not to use our Sites in any way that violates any applicable federal, state, local, or international law or regulation. You must be at least 18 years of age to use our Sites or submit any information through our forms.

  1. ACCOUNT REGISTRATION

Certain areas of our Sites may require you to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

  1. PRODUCTS AND ORDERS

All product descriptions, pricing, and availability on our Sites are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information. Payment must be received prior to shipment of any order.

  1. SMS/TEXT MESSAGING TERMS

The following terms apply to our SMS/text messaging program operated by Pioneer Family Brands, Inc (doing business as Tropical Sno and IceShavers.com).

Consent and Opt-In

By checking the “Text” checkbox on any Company web form or by texting a keyword (such as JOIN or START) to a Company phone number, you consent to receive recurring SMS/MMS messages from Pioneer Family Brands, Inc at the mobile number you provide. Consent is not a condition of purchase or doing business with us. You must be 18 years of age or older and the authorized user of the mobile device to opt in.

Types of Messages

We may send the following types of text messages:

  • Follow-up responses to inquiries submitted through our website contact forms
  • Business opportunity and dealer information
  • Product updates and seasonal announcements
  • Customer service communications and one-to-one conversations

Message Frequency

Message frequency varies based on your interactions with us. Typically, you may receive between 1 and 10 messages per month.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Pioneer Family Brands is not responsible for any charges incurred from your wireless provider.

How to Opt Out

You may opt out of receiving text messages at any time by:

After opting out, you will receive one final confirmation message. You will no longer receive text messages from us unless you opt in again.

Help

For questions or support regarding our text messaging program, reply HELP to any message, email customerservice@pioneerfamilybrands.com, or call (800) 975-4766.

SMS Data Sharing

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing or promotional purposes. We may share your phone number with our SMS service provider solely for the purpose of delivering messages on our behalf. For full details on how we handle your personal information, please see our Privacy Policy.

Supported Carriers

Our SMS program is supported by major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

  1. INTELLECTUAL PROPERTY

All content on our Sites — including text, graphics, logos, images, and software — is the property of Pioneer Family Brands, Inc or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. The Tropical Sno name, logo, and all related marks are trademarks of Pioneer Family Brands, Inc. You may not use, reproduce, or distribute any content from our Sites without our prior written permission.

  1. USER SUBMISSIONS

Any information you submit through our contact forms, including your name, email, phone number, and other details, will be handled in accordance with our Privacy Policy. By submitting information through our forms, you represent that the information is accurate and that you are authorized to provide it.

  1. DISCLAIMER OF WARRANTIES

Our Sites and all content, products, and services provided through them are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that our Sites will be uninterrupted, error-free, or free of viruses or other harmful components.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pioneer Family Brands, Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Sites or services, regardless of the cause of action or the theory of liability.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless Pioneer Family Brands, Inc, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our Sites or your violation of these Terms & Conditions.

  1. THIRD-PARTY LINKS

Our Sites may contain links to third-party websites or services that are not owned or controlled by Pioneer Family Brands, Inc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. Your use of any third-party website is at your own risk.

  1. GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Salt Lake County, Utah.

  1. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The updated version will be indicated by an updated date at the top of this page. Your continued use of our Sites after any changes constitutes your acceptance of the revised terms.

  1. CONTACT US

If you have questions about these Terms & Conditions, please contact us:

Pioneer Family Brands, Inc
4325 W 1980 S Ste A
Salt Lake City, UT 84104
Email: customerservice@pioneerfamilybrands.com
Phone: (800) 975-4766